Refund policy
RETURNS + EXCHANGES
We want you to feel confident in your No Back purchase. Please review our return and exchange policy before placing your order.
RETURNS
Eligible items may be returned within 14 days of delivery for store credit only. We do not offer refunds to the original form of payment.
Items must be unworn, unwashed, unused, and in their original condition with all tags attached. Items that show signs of wear, makeup, deodorant, perfume, stains, damage, or alterations will not be accepted.
EXCHANGES
If you need a different size, please contact us within 14 days of delivery. Exchanges are subject to product availability. If your preferred size is unavailable, eligible merchandise may be returned for store credit.
FINAL SALE
Sale items, promotional items marked final sale, and gift cards are final sale and cannot be returned or exchanged.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item received was incorrect or arrived damaged. Original shipping charges are non-refundable.
DAMAGED OR INCORRECT ORDERS
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with your order number and clear photos of the item so we can assist you.
REFUNDS
NO BACK does not offer refunds for change of mind, incorrect sizing, fit preference, or unwanted items. All eligible returns and exchanges are handled according to our Returns & Exchanges Policy.
If an item arrives damaged, defective, or incorrect due to an error by NO BACK, please contact Contact@thenoback.com within 24 hours of delivery. Once the issue has been reviewed and approved, NO BACK will provide the appropriate resolution, which may include a replacement, store credit, or refund where applicable.
Original shipping charges are non-refundable unless otherwise required by law.
NO BACK reserves the right to deny refund requests that do not meet the requirements of our policy.
QUESTIONS
For questions regarding a return or exchange, please contact No Back through our Contact Us page